Shipping policy
Shipping Policy
Effective Date: 9 September 2026
OBL Crafts offers delivery options for customers purchasing our products online. Please read this Shipping Policy before placing your order.
1. Order Processing & Production
OBL Crafts products, including personalised children’s workbooks, are made to order.
Orders are only processed for production once full payment has been received and confirmed.
Our standard production time is 3–5 business days from confirmation of payment.
Please note that the production period is separate from the delivery period. Your order will only be dispatched once production has been completed.
2. Delivery Time
Once your order has been dispatched, delivery times will depend on the selected delivery method, courier and destination.
Estimated delivery times will be communicated where applicable and are not necessarily guaranteed.
Delivery may take longer during:
- Weekends and public holidays
- Peak periods and promotional periods
- Courier or supplier delays
- Unforeseen circumstances beyond our reasonable control
We recommend placing orders in advance if the product is required for a specific date or event.
3. Delivery Areas
We currently offer delivery within South Africa.
Delivery availability and costs may vary depending on the customer’s location.
If delivery is unavailable to a particular area, we will notify the customer before the order is dispatched.
4. Shipping Costs
Shipping fees are calculated based on the customer’s delivery location and the selected delivery method.
Where applicable, shipping costs will be displayed or communicated to the customer before payment is completed.
Unless specifically stated otherwise, shipping fees are not included in the product price.
5. Delivery Information
Customers are responsible for providing accurate delivery information when placing an order.
This includes:
- Full name
- Correct physical delivery address
- Contact number
- Email address where applicable
- Any relevant delivery instructions
OBL Crafts cannot be held responsible for delivery problems caused by incorrect or incomplete information supplied by the customer.
6. Failed Delivery Attempts
If a courier is unable to complete delivery because the customer is unavailable, the address is incorrect or incomplete, or the customer fails to respond to the courier, additional delivery charges may apply if another delivery attempt is required.
Where a parcel is returned to OBL Crafts following an unsuccessful delivery, the customer may be required to pay the applicable additional shipping fee before the order is sent again.
7. Tracking
Where a tracked delivery service is used, tracking information will be provided to the customer when available.
Once tracking information has been provided, customers are encouraged to monitor their delivery directly through the relevant courier.
8. Damaged Parcels
We package orders carefully before dispatch.
If your parcel arrives visibly damaged, please take photographs of the packaging and product before disposing of the packaging and contact OBL Crafts as soon as possible.
We will assess the matter and, where appropriate, liaise with the courier or provide a suitable remedy in accordance with applicable law and our Returns & Refunds Policy.
9. Lost or Delayed Parcels
If your order appears to be significantly delayed or is reported as lost, please contact OBL Crafts so that we can investigate the matter with the relevant courier.
Delivery delays caused by third-party courier services are outside OBL Crafts’ direct control. We will, however, make reasonable efforts to assist customers in resolving delivery issues.
10. Collection
Where collection is offered, customers will be notified when their order is ready for collection.
Customers should only collect their order after receiving confirmation from OBL Crafts that the order is ready.
Collection arrangements, including location and collection times, will be communicated to the customer.
11. Important Notice for Time-Sensitive Orders
OBL Crafts cannot guarantee that an order will arrive by a specific date unless a specific delivery arrangement has been confirmed with the customer in writing.
Customers are encouraged to allow sufficient time for both 3–5 business days of production and the applicable delivery period when placing an order.
12. Contact Us
For questions regarding your order or delivery, please contact us:
OBL Crafts
Website: oblcraft.co.za
Last updated: 9 September 2026